Update by user Mar 16, 2013
Updating on this company.They refused to offered a replacement or refund on my defective product.
Not a company you want to take a chance with.Look elsewhere.
Original review posted by user Feb 05, 2013
This company will *** over if anything goes wrong with your order. On top of that, they cannot help you over the phone. You have to email back and forth which takes a long time from them.
I had two defective products in my order. They shipped one replacement which was good. The second however they made me contact the manufacturer to troubleshoot a one button e-cig. Nothing could be done and so Brennan insisted I keep contacting them. A few emails later he tells me they will give me a one time courtesy credit.
If I have a defective product, your telling me only once can I receive credit?! I asked for a replacement or refund and was strung along for 3 days worth of emailing back and forth. They refused to refund and said it's too costly to ship a replacement. I would have to pay for the shipping to receive a replacement for my defective product.
I contacted Jennifer who then tries to pull off a big lie stating I got a free hookah, discount with my order. Yes any customer who spends a lot of money gets a free item of their choice and with enough money spent you get a tiny $10 or so gift card.
Anyway They proceeded to now say, okay we will give you a free e-cig just tell us when you will order. So I did and never heard a thing from them. Calling them results in more *** being spewed that a credit is good enough and you cannot talk to a manager.
Brennan hides behind his computer screen and tells me you have a giftcard and thats all your gonna get from us. No refund or replacement.
Horrible customer service and totally incompetent.